1. Introduction

Welcome to Salaam Tours ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.salaamtours.com) or use our tour and transfer services. Your privacy is important to us, and we are committed to protecting your personal information.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information: When you make a booking or contact us, we may collect personal information that can identify you, including:

• Full name (first and last name)
• Email address
• Phone number (including WhatsApp)
• Physical address and location
• Country of residence
• Payment information (processed securely through DPO)
• Travel preferences and special requirements

Non-Personal Information: We may also collect non-personal information about your visit to our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and confirming your bookings
• Communicating with you about your reservations
• Sending booking confirmations and updates via email or WhatsApp
• Providing customer support and responding to inquiries
• Processing payments securely through our payment gateway
• Improving our website, tours, and services
• Sending promotional materials and special offers (with your consent)
• Complying with legal obligations
• Preventing fraudulent activities

4. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

• SSL Encryption: Our website uses SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers.
• Secure Payment Gateway: All online payments are processed through DPO, a PCI-DSS compliant payment gateway.
• Limited Access: Only authorized personnel have access to your personal information.
• Regular Reviews: We regularly review and update our security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, email services, etc.)
• Legal Requirements: When required by law or to protect our legal rights
• Tour Partners: With our tour guides and drivers to facilitate your booking
• Fraud Prevention: To investigate and prevent fraudulent activities

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site. They help us:

• Understand how you use our website
• Analyze website traffic and performance
• Remember your preferences and settings
• Deliver relevant advertisements

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to complete bookings.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Unsubscribe: Opt-out of marketing communications

To exercise any of these rights, please contact us at info@salaamtours.com. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Booking records: Retained for 5 years for accounting and legal purposes
• Customer inquiries: Retained for 2 years after resolution
• Marketing data: Retained until you unsubscribe

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

11. International Transfers

As a tour operator based in Zanzibar, Tanzania, your information may be transferred to and processed in Tanzania. By using our services, you consent to the transfer of your data to Tanzania, which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@salaamtours.com
• Phone: +255 777 670 699
• WhatsApp: +255 777 670 699
• Address: Stone Town, Zanzibar, Tanzania
• Data Protection Officer: privacy@salaamtours.com