Welcome to Salaam Tours ("we," "our," or "us"). By accessing or using our website (www.salaamtours.com) and our tour services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any booking or using our services.
Salaam Tours is a registered tour operator based in Zanzibar, Tanzania, specializing in cave experiences, cultural tours, spice farm visits, prison island tours, stone town walking tours, safari blue excursions, and transfer services across Zanzibar.
2.1 Booking Confirmation: A booking is confirmed only after you have completed the online booking form and received a confirmation email from Salaam Tours with your unique booking reference.
2.2 Payment Methods: We accept the following payment methods:
2.3 Pricing: All prices listed on our website are in US Dollars (USD) unless stated otherwise. Prices include all applicable taxes and government fees. Prices are subject to change without notice, but once your booking is confirmed, the price is guaranteed.
2.4 Deposits: For some tours, a deposit may be required at the time of booking. The remaining balance must be paid before the tour commences, unless agreed otherwise in writing.
3.1 Cancellation by Customer:
3.2 Cancellation by Salaam Tours: We reserve the right to cancel any tour due to unforeseen circumstances including but not limited to extreme weather conditions, natural disasters, political instability, or safety concerns. In such cases, you will receive:
3.3 Refund Processing: Refunds will be processed within 7-14 business days from the date of cancellation approval. Refunds will be made using the original payment method.
4.1 Accurate Information: You are responsible for providing accurate and complete information when making a booking, including passenger names, contact details, pickup locations, and special requirements.
4.2 Travel Documents: It is your responsibility to ensure you have a valid passport (with at least 6 months validity), visas, and any other required travel documents for your trip.
4.3 Health and Fitness: Some tours may require a reasonable level of physical fitness. You should consult your doctor before booking if you have any medical conditions that may affect your ability to participate.
4.4 Punctuality: Please be ready at your designated pickup location at least 15 minutes before the scheduled pickup time. Our drivers will wait for a maximum of 15 minutes after the scheduled pickup time. Failure to be punctual may result in cancellation of your tour without refund.
4.5 Behavior: We reserve the right to refuse service or terminate a tour without refund if a customer engages in disruptive, offensive, or dangerous behavior that affects the safety or enjoyment of others.
5.1 Service Delivery: We commit to providing the tours and services as described on our website with reasonable care and skill. However, we cannot guarantee that all aspects of a tour will be exactly as described due to factors beyond our control.
5.2 Safety: Customer safety is our highest priority. We comply with all local safety regulations and maintain our vehicles and equipment to the highest standards. However, you acknowledge that some activities carry inherent risks, and you participate at your own risk.
5.3 Communication: We will provide timely updates regarding your booking, including pickup confirmation, itinerary changes, and any important information related to your tour.
To the maximum extent permitted by law, Salaam Tours shall not be liable for:
Our total liability for any claim arising from your booking shall not exceed the amount paid by you for the relevant tour or service.
We shall not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure is caused by events beyond our reasonable control, including but not limited to:
In such circumstances, we will work with you to reschedule your tour or provide a refund at our discretion.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
Data Collection: We collect personal information including your name, email, phone number, and payment details solely for the purpose of processing your booking and providing our services. We do not share your information with third parties except as necessary to fulfill your booking.
All content on our website, including text, images, logos, videos, and graphics, is the property of Salaam Tours or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the modified terms. It is your responsibility to review these terms periodically.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Tanzania. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Zanzibar, Tanzania.
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: